identity theft

Advice on protecting your HMV Group plc shares:

• Ensure certificates are kept in a safe place or hold shares electronically in CREST via a nominee.
• Keep all correspondence from the Registrars in a safe place, or destroy correspondence by shredding.
• When changing address, inform the Registrars. If a letter from the Registrars is received regarding a change of address and there has been no recent move, contact the Registrars immediately.
• Consider having your dividends paid directly into your bank or building society account. This will reduce the risk of the cheque being intercepted or lost in the post. To take advantage of this facility, complete a Request for Payment of Interest or Dividends Form and send it to the Registrars. Download the Request for Payment of Interest or Dividend form. Alternatively complete a form online at www.capitaregistrars.com/shareholders using the Share Portal service. Additional information can be obtained from the Registrars, telephone within the UK: 0871 664 0300 (calls cost 10p per minute plus network extras) and from overseas: +44 20 8639 3399.
• On changing bank or building society account, inform the Registrars of the details of the new account and respond to any letters the Registrars send about this.
• When buying or selling shares deal only with brokers registered in your country of residence or the UK.