changes in personal circumstances

if you move house:

Please write to the Registrar, giving your old and new addresses and, if possible, your shareholder reference number. Download change of address form.

If we do not have a current address for you and your dividends are normally sent to you by cheque, they will be kept in a special account until you claim them.

Alternatively, you can log on to www.capitashareportal.com and register your change of address on-line. Unclaimed dividends accumulate, but do not earn interest and, after 12 years, you may no longer be entitled to claim them. It is a good idea to ensure that your family and other dependents also keep a record of the shares you own.

if your bank details change:

If your dividends are paid direct to your bank or building society account, inform the Registrar of any changes to your account as soon as possible. To do this, complete a Request for Payment of Interest or Dividends form. There is usually one attached to the tax voucher you are sent with each dividend payment or you can ask the Registrar to send you one. Alternatively, you can log on to www.capitashareportal.com and register your change of bank details online.

if you change your name:

Please write to the Registrar if you change your name for any reason and enclose a copy of your marriage certificate or other relevant legal document.

if a shareholder dies

We cannot transfer shares until we have received the information to enable us to change the register.

If the shares were held solely in the name of the deceased shareholder, send the Registrar an "office copy" of the probate or letter of administration which appointed his or her legal representative. This should carry the seal of the Family Division of a court. The name of the legal representative will then be put on the register and the shares can either be sold or transferred to a beneficiary. To transfer the shares, complete and send a Stock Transfer Form to the Registrar. Download the Stock Transfer form (Please read the guidance notes carefully and if you need help completing this form you should contact an advisor.)

If, however, the estate in the deceased shareholder's sole name is below certain limits, the death can be registered through our small estates procedure. This is less expensive. Ask the Registrar for the current limits and the procedure. If the shares were held in joint names, send the Registrar a copy of the death certificate and they will remove the deceased shareholder's name from the register. The shares will be registered in the name of the surviving holder(s) and the relevant share certificates will be amended.