strong retail presence
HMV is an instantly recognisable retail brand and is highly regarded and trusted by customers for range authority, product knowledge, customer service and exciting retail environments. Our UK stores, which are sited in prime, highly trafficked high street locations, receive around 200 million customer visits per annum and our UK websites has around 70 million customer visits each year.
synergies between live, ticketing and HMV’s retail channels
There are powerful synergies from the partnership of HMV stores, HMV.com and HMV Tickets. We have already developed a successful formula for combining these assets to create new revenue opportunities, including offering live tickets to customers when they pre-order product by the same artist from HMV.com, and tickets to our venues and festivals are included as rewards to Pure loyalty card holders. Through the support of the HMV store and online network, and using our strong links with suppliers, we expect to drive utilisation, occupancy and sales at our venues and summer festivals. Ticketing is also a valuable source of customer date for the cross-selling of other physical and digital products across our multiple channels.
digital downloads and devices
As an investor partner in 7digital, we have an increasingly strong position in the high growth market for digital delivery. In addition to offering downloadable content direct to consumers or as branded solutions to business-to-business clients, including HMV.com, 7digital is pre-installed on a growing number of tablet and other consumer electronics devices, including Samsung, BlackBerry, Acer, Toshiba and Pure. Therefore, our retail network, with its increasing focus on technology, is well placed to offer HMV customers bundled offers of digital downloads and portable devices.