customers

Please visit the store locator for HMV or Fopp.

Our staff in store will be pleased to help locate the product you are looking for. If we don't have the product in stock, the store will be pleased to order it for you. We are also happy to reserve new releases for pre-ordering. Alternatively, visit hmv.com to check the availability of the product you are looking for and order online.

If your local store is unable to help with your store-related enquiry, please contact the customer service team by telephone on 0845 901 1122, or by post at Store Customer Service, HMV UK Ltd, Princess House, 50-60 Eastcastle Street, London, WIW 8EA (Please do not use these contacts for website enquiries.)

For online returns, please see full details at: HMV.com website.

For store returns, please see full details at: http://www.hmv.com/storereturns

For customer enquiries and information about the hmv.com website please use the following telephone number:

0845 603 8576 (open 9am-6pm Monday to Friday).

For customer emails about the HMV.com website.

If you have any enquiry relating to the hmv.com website email website.service@hmv.co.uk

If you have any enquiries relating to a digital download email digitalservice@hmv.co.uk